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Request a Website Change
Need something updated or changed on your website? Let us know!
Report a Bug
Something not working right? Tell us what you saw and we will fix it.
Provide Feedback
Tell us what you love, what you do not, and what you wish MyDesign did.
Support Hours
Support hours past your plan's included amount are billed at $100/hour.
All Requests
How MyDesign works
How do I request a change to my website?
Use Request a Change and describe what you want updated. It goes straight to our work queue and you will see its status in Your Requests. We respond within 24 hours.
How fast do you respond?
We usually reply within 24 hours on business days. Site-down emergencies get priority, call the emergency line.
Where does my Site Health score come from?
We audit your live site against more than 700 modern web standards covering SEO, speed, security, accessibility, and structure, then roll the results into one score out of 100. It is our own measure of how well the site is built, not a Google ranking, and we re-run it as part of your site care.
How current is the Analytics data?
Analytics come straight from your Google Analytics property and update continuously. The dashboard shows the range you pick (7, 30, or 90 days).
What is Site Care?
Site Care is the ongoing work that keeps your site healthy: software updates, security patches, backups, and health checks. Websites that go untended slowly decay in search results, Site Care is what prevents that.
What counts against my support hours?
Hands-on work you request outside your plan's included services. Each entry in Support History shows the time logged. Hours past your plan's included amount are billed at $100/hour.
My Plan
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Contract Information
Other Services
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Need Help with Billing?
If you have questions about your plan or billing, Billing Support has answers and a direct line to us.
Common billing questions
My card expired or was declined
Update your card using the link in your latest Wave invoice email, or send us a message below and we will resend a fresh payment link.
The name or amount on my invoice looks wrong
Send us a message with the invoice number and what looks off. We will correct it and resend before anything is charged.
I think I was charged twice
Forward both receipts to support@unveildesign.com and we will reconcile it with Wave the same day.
When am I charged each month?
Your plan renews on the same day each month, the Next Payment date on the My Plan tab. Wave emails the invoice a few days ahead, so nothing arrives as a surprise.
Where do I update the card on file?
Open the most recent invoice email from Wave and choose Update payment method, or message us below and we will send a fresh, secure link.
I want to change or cancel my plan
Message us below or email support@unveildesign.com. Plan changes take effect at your next billing cycle.
Still need help?
Send your billing question straight to us and we will reply within one business day.
How Unveil Design bills you
Unveil Design bills exclusively through Wave. Real invoices always arrive from Wave (waveapps.com) on behalf of Unveil Design, LLC.
If a bill claims to be from us but did not come through Wave, do not pay it. It is likely a scam. Report it to us and to your bank right away.
Payment History
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